GENERAL TERMS AND CONDITIONS OF SALE

PREAMBLE

These General Terms and Conditions of Sale apply between:

STEAMONE, a French Single-Shareholder Simplified Joint-Stock Company (SASU), with a share capital of EUR 170,900, registered with the Paris Trade and Companies Register (RCS) under number 524 848 512, whose registered office is located at 10 avenue George V, 75008 Paris, France.

Email: info[at]steam-one.com

Hereinafter referred to as “SteamOne”.

And

Any natural person acting in a personal capacity or as a representative of a legal entity who visits or purchases products through the website www.steam-one.com, owned by SteamOne.

Hereinafter referred to as the “Customer”.

Placing any order on the website www.steam-one.com implies prior consultation and acceptance of these General Terms and Conditions of Sale.

As www.steam-one.com is an e-commerce platform, the Customer acknowledges being fully informed that acceptance of these terms does not require a handwritten signature.

The Customer is encouraged to save or print these General Terms and Conditions of Sale, which constitute evidence of the agreement between the parties.

The Customer declares that they are of legal age and have full legal capacity to accept these terms and enter into contracts under French law.

CONTACT:

STEAMONE 10 avenue George V 75008 PARIS

Email: info[at]steam-one.com Facebook:

Instagram:

 

1 - PURPOSE

These General Terms and Conditions of Sale are intended to define exclusively the rights and obligations of the parties arising from the online sale of products offered on www.steam-one.com.

They govern all stages necessary to place an order and ensure its follow-up between the parties.

They apply in the version in force on the website on the date the Customer places the order, to the exclusion of any other document.

2 - BINDING NATURE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The version of the General Terms and Conditions of Sale binding on the Customer is the one published on the website when the Customer confirms the order.

STEAMONE archives the various versions of these terms.

The General Terms and Conditions of Sale may be modified or removed at any time.

3 - WEBSITE UNAVAILABILITY

The website www.steam-one.com, as well as access to one or more of its services, including the online store, may be temporarily or permanently suspended without prior notice or compensation.

The Customer shall not be entitled to claim any compensation for such interruptions.

4 - PRODUCTS

4.1 Availability

The products offered for sale by STEAMONE, primarily garment steamers and their accessories, are those displayed on www.steam-one.com when the Customer visits the website.

Products are offered subject to stock availability.

Although inventory is updated in real time, stock errors or other circumstances may result in a product becoming unavailable.

In such cases, STEAMONE undertakes to inform the Customer as soon as possible, by any means it considers appropriate, following the order date.

STEAMONE may agree with the Customer on a new delivery date depending on stock replenishment.

If no agreement is reached or the ordered product cannot be supplied, STEAMONE shall refund the amounts paid within a maximum period of 60 days, without the Customer being entitled to any compensation.

4.2 Product Information and Warranties

STEAMONE takes particular care to publish information concerning the essential characteristics of its products, as well as payment and delivery conditions, before orders are placed.

However, minor differences may exist between the actual product and its representation in photographs or descriptions, provided these differences do not affect its essential characteristics.

Such differences shall not give rise to contractual liability on the part of STEAMONE.

The information published on www.steam-one.com does not exempt the Customer from reading the instructions and warnings accompanying the product or appearing on its packaging, particularly precautions for use and cleaning instructions.

5 - PRICES

Product prices are displayed in the online store beneath each item.

Prices are expressed in euros and include any discounts applicable on the order date.

They correspond to:

• Prices inclusive of all taxes for France and other European Union countries.

• Prices excluding taxes for deliveries to Switzerland and countries outside the European Union.

In the latter countries, taxes and customs duties may apply when the package reaches its destination.

Such taxes and duties shall be borne by the Customer. STEAMONE is not required to inform the Customer of their existence or amount.

Prices displayed on the website are guaranteed on the order date, subject to stock availability, except in the event of significant changes in costs, particularly VAT, or obvious typographical errors or omissions.

Unless otherwise stated, prices do not include shipping costs, which will be added to the product price and communicated to the Customer before final order confirmation.

The order confirmation email will indicate the total amount of the order, including products and shipping costs.

STEAMONE reserves the right to change its prices at any time.

However, products will be invoiced at the rates in force when the order is registered, subject to product availability.

6 - ORDERS

6.1 Website Navigation

Users may browse the various products offered by STEAMONE.

They may freely navigate the website without any obligation to purchase.

6.2 Placing an Order

To place an order, the User selects the products they wish to purchase by clicking the purchase button.

At any time, the User may:

• View a summary of selected products by accessing the shopping cart.

• Continue shopping or modify their selection by returning to the catalogue.

• Complete their selection and place the order by clicking “Checkout”.

After confirming the shopping cart, the User must identify themselves by entering their email address and accurately completing the relevant form.

They must provide the information necessary for identification and delivery, particularly their first name, last name, exact postal address and telephone number.

The information provided must be complete, accurate and up to date.

Otherwise, STEAMONE may be unable to fulfil the order.

The User must enter or confirm the delivery address.

An order summary will then appear, including the type, quantity and price of the selected products, the total amount, shipping costs, the User's details and the delivery address.

6.3 Final Order Confirmation

Once the order has been reviewed and all requested information completed, a summary of the information and selected products will appear.

Before proceeding with payment, the User must read these General Terms and Conditions of Sale and confirm their acceptance by checking the relevant box.

To access the secure Shopify Payments platform, the User must select the type of payment card they wish to use.

They must then enter the card number, expiry date and security code.

The payment platform uses SSL (Secure Socket Layer) encryption to protect payment-related data.

The User's banking information will never pass through STEAMONE's computer systems, and STEAMONE is exempt from liability in this respect.

The User may also choose instalment payments managed by ALMA, in accordance with Article 7.1.

Once payment has been confirmed, the order is registered and considered irrevocable.

The User becomes a Customer.

The order will be stored in STEAMONE's electronic records, maintained on a reliable and durable medium, and will constitute evidence of the contractual relationship between the parties.

Any order placed following the steps described above constitutes irrevocable acceptance of these terms.

The Customer will receive electronic acknowledgement of their order.

In addition to any commercial warranties offered by STEAMONE for certain products, particularly extended warranty offers, and in accordance with Article 10, the Customer has a right of withdrawal and refund for a period of fourteen (14) working days from receipt of the products.

6.4 Order Confirmation

In accordance with applicable regulations, contractual information will be confirmed by email, no later than the time of delivery, to the address provided by the Customer.

This email will include:

• A description of the products.

• The delivery and billing addresses.

• The order number.

• The total amount, including shipping costs.

• The payment method used.

A separate email containing a link to track the order in real time will also be sent.

The Customer is responsible for retaining this contractual information on a medium of their choice.

STEAMONE reserves the right not to confirm an order, particularly in the event of payment authorisation refusal, an incorrect address or any other issue relating to the User's account.

In such cases, STEAMONE will inform the Customer by email.

The order shall become final only after:

• Full payment of the price, in the case of a single payment, or payment of the first instalment, in the case of instalment payments under Article 7.1.

• Verification of product availability by STEAMONE as soon as possible after sending the order acknowledgement email.

6.5 Modification or Cancellation of an Order

To modify or cancel an order, the Customer may contact STEAMONE at info[at]steam-one.com.

If the package is already being prepared, STEAMONE cannot guarantee that modification or cancellation will be possible.

In such cases, the Customer must wait for delivery and refuse the package when presented by the carrier so that it can be returned to STEAMONE.

The refund will be processed within an estimated period of 7 days following receipt of the package at the warehouse.

7 - PAYMENT

7.1 Payment Methods

Single Payment

Payment is made online by bank card (Carte Bleue, Mastercard, Visa or American Express) through the secure Shopify Payments system.

The order becomes final only once effective payment of the price has been confirmed.

The Customer's bank card will be charged when the order is confirmed on the website.

If the charge cannot be processed for any reason, including a payment block or refusal by the issuing bank, the sale will be immediately and automatically cancelled.

The banking transaction between the Customer's computer and Shopify Payments is fully encrypted to ensure confidentiality.

Instalment Payments with Alma

For orders exceeding EUR 100, the Customer may choose to pay in two or three instalments.

The Customer must accept Alma's terms and conditions:

 

 

7.2 Failure to Pay

In the event of unjustified non-payment, STEAMONE may charge late-payment interest calculated at the applicable statutory interest rate plus three percentage points, from the payment due date.

In the event of legal debt recovery involving a collection agency, lawyer or judicial officer, and following the sending of an ordinary letter, STEAMONE's claims will be increased by EUR 40 as fixed compensation for collection costs, without prejudice to the recovery of actual expenses.

STEAMONE reserves the right to refuse any order or delivery in the event of:

• An existing dispute with the Customer.

• Full or partial non-payment of a previous order.

• Refusal of payment authorisation by a banking institution.

• Non-payment or partial payment.

Under these circumstances, STEAMONE shall not be held liable.

7.3 Retention of Title

The delivered product shall remain the property of STEAMONE until full and effective payment of the price in the case of a single payment, or payment of the first instalment in the case of instalment payments.

Failure to pay may result in STEAMONE reclaiming the product.

The risk of loss or deterioration transfers to the Customer upon actual delivery of the product.

8 - DELIVERY TERMS AND TIMES

8.1 Delivery Times

STEAMONE will make every effort to prepare and hand over orders to the carrier within an average period of two (2) to four (4) working days from the day following order confirmation.

Products will be delivered to the address provided by the Customer within an estimated period of 3 days from order confirmation, except during special periods such as Christmas or Black Friday.

For countries outside France, the average delivery time is between 3 and 8 working days.

Delays may occur due to unforeseen circumstances or factors related to the delivery destination.

STEAMONE disclaims responsibility for delays attributable to the carrier, particularly in cases of lost products or strikes.

To track an order, the Customer must use the link sent by email after dispatch and select the tracking number included in the shipping confirmation.

If a product is unavailable, STEAMONE will inform the Customer as soon as possible so that a refund can be issued without delay and no later than 30 days following order confirmation.

If an extension of the delivery period is anticipated, STEAMONE will inform the Customer as soon as possible by any means, allowing the Customer to decide whether to maintain or cancel all or part of the order.

STEAMONE shall not be responsible for consequences arising from events beyond its control, including force majeure or unforeseen circumstances defined in Article 15.

If the stated delivery period, extended by 14 days, is not respected, the Customer may cancel the order by sending a registered letter with acknowledgement of receipt to the registered office indicated at the beginning of these terms.

Cancellation will only be accepted if dispatch or delivery has not occurred between the sending and receipt of that letter.

The refund will be made within a maximum of 15 days following receipt of the registered letter by STEAMONE.

STEAMONE reserves the right to choose the carrier and guarantees proper transportation of the products.

WARNING: If a package is returned to the sender because it was not collected or because the Customer provided an incorrect delivery address, STEAMONE may charge the Customer additional reshipping costs.

If the package is returned to the sender again, it will not be resent to the Customer, and STEAMONE will retain the amount corresponding to the order, including any additional shipping costs.

8.2 Delivery Countries

Delivery is available in mainland France, throughout the European Union and internationally, according to the Customer's selection.

8.3 Delivery Inspection

STEAMONE guarantees that the delivered product complies with the essential characteristics described on www.steam-one.com, provided it is used for its intended purpose.

The Customer must inspect the packaging and verify that the delivered product conforms to the order.

In the event of any issue, the Customer must record the relevant reservations on the carrier's delivery note.

The Customer must also confirm the issue by sending a registered letter with acknowledgement of receipt to the carrier within two (2) working days following delivery.

A copy of this letter must be sent to info[at]steam-one.com or by post to STEAMONE's registered office.

Unless there is a legitimate reason, any complaint not communicated to STEAMONE within 21 days following receipt of the products will be considered inadmissible, and STEAMONE shall not be held liable.

STEAMONE may request the return of a non-compliant or damaged product.

In cases of abnormal or abusive returns, STEAMONE reserves the right to refuse subsequent orders.

8.4 Shipping Costs

Shipping costs will be charged at the rates applicable on the order date and may vary depending on the delivery destination and shipping method selected.

The Customer expressly acknowledges and accepts these conditions.

The Customer will be informed of delivery terms before final order confirmation.

STEAMONE is not responsible for additional taxes or service charges imposed by certain countries.

The Customer is responsible for any restrictions, customs duties, taxes or other charges imposed by the destination country and must obtain the relevant information before placing an order.

STEAMONE shall not be responsible for any applicable customs duties, taxes or customs clearance fees.

For international shipments, if the order reaches the destination country and:

• The Customer refuses the package.

• No delivery attempt to the specified address is successful.

STEAMONE reserves the right to abandon the package and shall not be required to issue any refund.

9 - WARRANTIES

In addition to any commercial warranties offered by STEAMONE for certain products, particularly extended warranty offers, all products sold by STEAMONE are covered by the statutory guarantee of conformity provided for in Articles L.217-4 et seq. of the French Consumer Code and the warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

STEAMONE shall not be responsible for:

• Defects resulting from improper, incorrect or abusive use of the product.

• Normal wear and ageing.

• Lack of maintenance or care.

• Negligence or accidents.

• Alterations made by the Customer or third parties.

9.1 Statutory Guarantee of Conformity

The seller is required to deliver goods that conform to the contract and is responsible for any lack of conformity existing at the time of delivery.

The seller is also responsible for defects resulting from packaging, assembly instructions or installation where installation was required under the contract or carried out under the seller's responsibility.

The Customer:

• Has a period of two years from delivery to exercise their rights.

• May choose replacement or refund of the product, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code.

To exercise this warranty, the Customer must notify STEAMONE of the lack of conformity by email at info[at]steam-one.com or by post to the address indicated at the beginning of these terms.

Dated proof of purchase must be provided.

9.2 Warranty Against Hidden Defects

In accordance with Articles 1641 et seq. of the French Civil Code, STEAMONE is responsible for hidden defects in its products that render them unsuitable for their intended purpose or significantly reduce their usefulness to such an extent that the Customer would not have purchased them, or would have paid a lower price, had they known of the defects.

The Customer has two years from discovery of the hidden defect to exercise this warranty.

Where the warranty against hidden defects applies, the Customer may choose between a refund and replacement of the product.

Dated proof of purchase must be provided.

The Customer must notify STEAMONE of the hidden defect by email at info[at]steam-one.com or by post to the address indicated at the beginning of these terms.

9.3 Processing Customer Claims

When returning a defective product, the Customer must accurately describe the issues identified on the return form.

If the conditions established by applicable legislation are met, STEAMONE will refund or replace the product according to the Customer's request, provided that the product is returned in its original packaging together with the duly completed return form to the address indicated at the beginning of these terms.

In the event of a return due to a defect, STEAMONE will not refund shipping costs.

The provisions of this article do not prevent the Customer from exercising the right of withdrawal provided for in Article 10.

10 - RIGHT OF WITHDRAWAL

In accordance with Articles L221-18 et seq. of the French Consumer Code, consumers have a period of 14 calendar days from receipt of the product to exercise their right of withdrawal without providing any reason or incurring costs other than those provided for by law.

10.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods.

10.2 Exercising the Right of Withdrawal

To exercise this right, you must notify us of your decision through an unequivocal statement, for example by postal letter or email.

You may also use the model withdrawal form included as an appendix to our General Terms and Conditions of Sale, although this is not mandatory.

In all cases, you must provide:

• Order number.

• Order date.

• Product reference.

• First and last name associated with the order.

Contact Details:

SteamOne 10 Avenue George V 75008 Paris France

Email: info[at]steam-one.com

The withdrawal form is available here.

10.3 Returning Products

Products must be returned in their original packaging, complete with accessories and manuals, and in perfect condition.

They must not have been used beyond what is necessary to establish their nature, characteristics or proper functioning.

Any damage to the product may result in liability on the part of the consumer.

Products that have depreciated due to excessive handling, particularly if damaged, stained, used or incomplete, will not be accepted for return.

Return Address:

Legendre 3/5 Rue Hélène Boucher 28630 Gellainville France

10.4 Return Costs

Return shipping costs and all risks associated with shipment shall be borne by the consumer, except where the product received does not conform to the original order.

SteamOne shall not be responsible for loss, theft or delay of returned products.

The Customer is responsible for providing proof of return.

10.5 Refunds

In the event of withdrawal, we will refund all payments received, including delivery costs, except for additional costs resulting from the choice of a delivery method other than the least expensive standard delivery method offered by us.

The refund will be made without undue delay and, in any event, within 14 days from the date on which we are informed of the decision to withdraw.

We will use the same payment method as the original transaction unless another method is expressly agreed upon.

The refund will not incur any charges for the Customer.

We may withhold the refund until we have received the goods or until the Customer provides proof of having sent them back, whichever occurs first.

10.6 Exceptions to the Right of Withdrawal

The right of withdrawal cannot be exercised for:

• Products manufactured according to the consumer's specifications or clearly personalised.

• Products unsuitable for return for hygiene or health protection reasons if unsealed after delivery.

• Products liable to deteriorate or expire rapidly.

10.7 Right to Mediation

In accordance with Article L612-1 of the French Consumer Code, in the event of a dispute relating to a distance sale, consumers have the right to use a consumer mediator free of charge to seek an amicable resolution.

STEAMONE is a member of the CMAP mediation service in Paris.

You may contact this organisation:

• Through the form available at www.cmap.fr.

• By email: cmap[at]cmap.fr.

• By post: CMAP – Service Médiation de la consommation, 39 avenue Franklin Roosevelt, 75008 Paris, France.

The parties remain free to use other methods of amicable dispute resolution.

In the event of mediation, both parties remain free to accept or reject the solution proposed by the mediator.

You may also access the European online dispute resolution platform through the following link:

 

 

Mediation is available provided that:

• You have previously attempted to resolve the dispute directly with our customer service department.

• Your request is not manifestly unfounded or abusive.

• The dispute has not previously been examined by another mediator or court.

11 - COMMERCIAL OFFERS

Promotional Codes and Offers Sent by Post or Email

To benefit from a commercial offer received by post or email, or relating to products in their shopping cart, the User must, depending on the offer:

• Enter and validate the promotional code in the appropriate field on the shopping cart page.

• Reach the number of products or total cart value required by the offer.

Referral Programme

The Customer may send a personalised link to a person of their choice by email, WhatsApp, Facebook or Instagram.

This link is automatically generated on www.steam-one.com through the “Refer a Friend” section by completing the requested information.

The referred person may receive a promotional code defined by STEAMONE, while the Customer may receive a discount or shopping voucher.

Unconditional Commercial Offers

Commercial offers that are not subject to specific conditions will automatically appear on the product page and in the Customer's shopping cart.

12 - PERSONAL DATA PROTECTION

STEAMONE's privacy and personal data protection policy is available at:

 

 

The information requested during purchases, particularly through forms, is necessary to process orders.

This information may be shared with service providers responsible for fulfilling orders, particularly carriers, and with any competent authority involved in resolving potential disputes between STEAMONE and the Customer.

Data collected during purchases may not be used for other purposes, particularly commercial prospecting, without the Customer's prior express consent.

Customers' banking information is not retained after the purchase.

STEAMONE never retains the card security code.

The Customer has the right to access, modify, rectify and delete their personal data.

To exercise these rights, the Customer must send an email to info[at]steam-one.com or a postal letter to the address indicated at the beginning of these terms.

SMS Service Terms of Use

By consenting to STEAMONE's SMS marketing communications during checkout, when initiating a purchase or when subscribing through our subscription tools, you agree to receive recurring SMS notifications, promotional offers and transactional messages.

Message frequency may vary.

Consent is not a condition of purchase.

To stop receiving SMS marketing messages and notifications, reply STOP to any message sent by STEAMONE or use the unsubscribe link provided in the messages.

We do not charge for this service, but you are responsible for any messaging charges imposed by your mobile operator.

13 - INTELLECTUAL PROPERTY

All elements belonging to STEAMONE, including the website, trademarks, designs, models, images, audio and video files, texts, photographs, logos, visual identity and games, without this list being exhaustive, are the exclusive property of STEAMONE.

These terms do not involve any transfer of intellectual property rights to the Customer.

STEAMONE grants the Customer a non-exclusive, personal and non-transferable right to access the website for use in accordance with these terms.

Any other use constitutes an infringement of intellectual property rights and may be subject to criminal penalties.

The Customer undertakes not to infringe STEAMONE's intellectual property rights, directly or indirectly.

The Customer also undertakes not to exploit STEAMONE's names, trademarks, logos, photographs or other proprietary elements in any manner.

The Customer must fully respect STEAMONE's rights and refrain from creating any association or confusion in the minds of the public.

Hyperlinks to the homepage of www.steam-one.com or any other page require prior authorisation and must be removed upon STEAMONE's request.

14 - LIABILITY

At every stage of website access, order processing, delivery and after-sales services, STEAMONE is subject solely to an obligation to use reasonable efforts.

STEAMONE shall not be responsible for inconveniences or damages inherent in the use of the Internet, particularly service interruptions, external intrusions or computer viruses.

Furthermore, to the extent permitted by applicable regulations, STEAMONE shall not be responsible for direct damages, particularly intangible damages, or indirect damages arising from website access or improper use of products as defined in the section relating to product use, especially where products are subject to usage restrictions.

Links appearing on www.steam-one.com may lead to third-party websites whose content remains the sole responsibility of their respective operators and owners.

STEAMONE shall not be responsible for failure to fulfil its obligations due to unforeseen circumstances, force majeure as generally recognised by French law and courts, or causes beyond its control.

In all cases, STEAMONE's liability shall be limited to the price of the products sold, unless mandatory legal provisions state otherwise.

15 - FORCE MAJEURE AND UNFORESEEN EVENTS

STEAMONE shall not be responsible for failure or delay in performing any of its obligations where such failure or delay results from force majeure within the meaning of Article 1218 of the French Civil Code.

Force majeure events include, without limitation:

• Total or partial strikes by STEAMONE employees or those of its suppliers, subcontractors or carriers.

• Pandemics.

• Fires.

• Storms.

• Floods.

• Earthquakes.

• Explosions.

• Accidents.

• Terrorist acts.

• Wars.

• Any other circumstances recognised as force majeure by the State or case law.

The performance of all or part of STEAMONE's obligations shall be suspended when an unforeseen event or force majeure prevents or delays their fulfilment.

STEAMONE will inform the Customer of such circumstances within fourteen (14) days of their occurrence.

If the suspension continues for more than one (1) month, the Customer may cancel the ongoing order and receive a refund under the conditions stated above.

16 - PARTIAL INVALIDITY

If one or more provisions of these General Terms and Conditions of Sale are deemed invalid or declared invalid under a law, regulation or final decision of a competent court, the remaining provisions shall retain their full force and effect.

17 - ENTIRE AGREEMENT

These General Terms and Conditions of Sale and the order summary sent to the Customer together constitute the entire contractual agreement between the parties.

In the event of any inconsistency between these documents, the General Terms and Conditions of Sale shall prevail.

18 - DURATION

These terms shall apply throughout the period during which the services offered by STEAMONE remain available online.

19 - EVIDENCE

Electronic records stored on STEAMONE's servers or those of its hosting providers shall be considered, unless proven otherwise, evidence of communications, orders and payments made between the parties.

20 - APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by French law.

STEAMONE does not guarantee that the website complies with any local legislation that may apply when a Customer accesses it from another country.

In the event of a dispute and failing an amicable agreement, the dispute shall fall under the exclusive jurisdiction of the competent French court where the dispute is between STEAMONE and a consumer or non-professional, and the Paris Commercial Court where the dispute involves a professional.

However, in accordance with Articles L.612-1 et seq. of the French Consumer Code, the Customer may refer the dispute to a consumer mediator to seek an amicable resolution.

Before contacting the mediation service, the Customer must first contact our customer service department at info[at]steam-one.com to attempt to resolve the dispute.

21 - DISPUTES

In accordance with Article L.612-1 of the French Consumer Code, you may use the CMAP mediation service, of which we are a member, free of charge.

You may contact this service:

Online: www.cmap.fr

By post:

CMAP – Service Médiation de la consommation 39 avenue Franklin Roosevelt 75008 Paris, France