In the hospitality industry, providing a memorable guest experience is all about attention to detail and quality service. A hotel room should not only be a comfortable space to spend the night, but also a place where guests feel welcomed and cared for. Here is a list of essentials to offer guests in their room to ensure a pleasant and quality stay.
1. Premium Linens
Linens are one of the most important elements in providing optimal comfort to your guests. Soft and breathable Egyptian cotton or percale sheets will make all the difference. Additionally, offer several pillows of varying firmness to suit individual preferences. Towels should be thick and absorbent, and it may be helpful to provide bathrobes and slippers for extra comfort.
2. High-end toiletries
Toiletries are a must-have in a hotel room. Opt for quality items like shower gels, shampoos, conditioners, and moisturizers from well-known or organic brands. Specific care products like makeup remover, cotton swabs, disinfectant wipes, and even a shaving kit or toothbrush can also be offered to meet the needs of guests.
3. Technology and connectivity
In the digital age, guests expect to find modern technology in their rooms. Fast and free Wi-Fi is a must, as are USB ports and chargers suitable for different devices. The TV should offer a wide choice of channels, and why not include streaming services? An alarm clock with wireless charger, international sockets and tablets for room service or hotel information can also be a plus.
4. Coffee and tea services
Offering a selection of coffees, teas, and infusions is a gesture appreciated by guests. A courtesy tray with a Nespresso -type coffee machine, capsules, sugar, and cream, as well as a variety of teas, allows your guests to relax at any time of the day. Also consider including mineral water, snacks, and a well-stocked minibar.
5. Steamer or iron
A steamer or iron is a must-have for guests traveling for business or a special occasion. Having the ability to quickly remove wrinkles from their clothes allows them to be ready for any important meeting or outing without having to request this service at the front desk.
6. Quality bedding and mattresses
Quality sleep is essential to a great hotel experience. Investing in premium mattresses, plush mattress toppers, and hypoallergenic bedding ensures your guests have a comfortable night’s sleep. Offering a choice of extra pillows and blankets in the guestroom closet helps cater to each guest’s specific needs.
7. Local guides and personalized services
A local guide with recommendations for restaurants, places to visit, and events not to be missed is always appreciated, especially for guests visiting the area for the first time. In addition, maps, cultural guides, and information on local transportation can be helpful. Also offer personalized services, such as the ability to book tickets for shows or excursions directly from the room.
8. Safety and comfort
Guest safety is paramount. Make sure each room has a safe to store valuables. Additionally, rooms should be equipped with electronic locks, fire detection systems, and clear means of communication with the front desk if needed.