Delivery and returns

Shipping your parcel

CHRONOPOST – Parcels are generally shipped within 1 week of receipt of your payment. The standard shipping mode is CHRONOPOST tracked, with signature on delivery. We send you a link which enables you to track the delivery of your parcel online as quickly as possible.

Shipping costs include packaging, handling and postal charges. There may be a fixed rate and variable rate depending on the price or weight of your order. We recommend you consolidate your purchases in a single order. We are unable to combine two separate orders and you will have to pay the shipping costs for each of them. Your parcel is shipped at your own risk, particular care is taken with parcels containing fragile products.

Cooling-off period

Products may be returned within 14 days if you are not fully satisfied. Products must be in their original packaging, complete with all accessories and undamaged.


2-year warranty, parts and labour, starting on the delivery date.

Spare parts monitoring.

Specialist SteamOne consultant.

3-year brass boiler warranty.

Free delivery

in France

Customer service

0 826 10 28 61

Secure payment

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