Frequently asked questions about our steamers

How effective are our steamers on the COVID-19? . . .

The powerful SteamOne steam eliminates 99% of COVID-19* on the most used textiles in the Ready-to-Wear industry.

How to efficiently remove wrinkles?

Do not use the steamer in a horizontal position like an iron, do not use an ironing board. The diffuser head must be kept in a vertical position to avoid condensation in the hose and to obtain an optimal steam diffusion. When the tank is full, press the start button. Steam appears after 1 minute of preheating: however, to avoid condensation, we recommend to let the soleplate heat up for 2 minutes. Place your garment on a hanger, button it and hang it on the built-in hanger. Hold the bottom of your garment to tighten the fabric and pass the diffusion head touching the fabric so that the steam goes through the fibers and relaxes them. Do not hesitate to remove your clothes from the telescopic rod. For shirt sleeves and collars, use the accessory provided for this purpose. Repeat the operation as many times as necessary, without any risk for your fabrics.

What type of water to use?

You can use tap water directly, it is not necessary to use demineralized water. However, if you wish, you can use tablets or demineralized water. The lime particles fall directly to the bottom of the tank and do not rise up the pipe to the diffuser head. Do not use any additives (white vinegar, perfumes, etc...) which could damage the device.

Can I apply the diffuser head directly to the fabric?

It is even MANDATORY, for an optimal result. Without any risk for the materials, even the most fragile, it is necessary to apply the steam diffuser directly on the fabrics.

There are water droplets on the diffuser head. Is this normal?

As with any appliance that works with steam, there may indeed be some droplets. This is often due to the temperature of the steam not being high enough. a few moments until the hose is warm. Check that the hose is not twisted. Always keep your steamer in an upright position.