Faq Sections
The powerful SteamOne steam eliminates 99% of COVID-19* on the most used textiles in the Ready-to-Wear industry.
Do not use the steamer in a horizontal position like an iron, do not use an ironing board. The diffuser head must be kept in a vertical position to avoid condensation in the hose and to obtain an optimal steam diffusion. When the tank is full, press the start button. Steam appears after 1 minute of preheating: however, to avoid condensation, we recommend to let the soleplate heat up for 2 minutes. Place your garment on a hanger, button it and hang it on the built-in hanger. Hold the bottom of your garment to tighten the fabric and pass the diffusion head touching the fabric so that the steam goes through the fibers and relaxes them. Do not hesitate to remove your clothes from the telescopic rod. For shirt sleeves and collars, use the accessory provided for this purpose. Repeat the operation as many times as necessary, without any risk for your fabrics.
You can use tap water directly, it is not necessary to use demineralized water. However, if you wish, you can use tablets or demineralized water. The lime particles fall directly to the bottom of the tank and do not rise up the pipe to the diffuser head. Do not use any additives (white vinegar, perfumes, etc...) which could damage the device.
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You have 3 delivery options: DPD Relay: free delivery in 24-48 hours in France to more than 6000 Pickup relays. DPD Predict : delivery in 24-48h at home. Chronopost : delivery in 24-48h at home. Packages are generally dispatched within 1 week after receipt of payment.
All electric or battery products are guaranteed for 2 years, parts and labor, the date of delivery being proof. SteamOne provides after-sales service.
If you are not completely satisfied with the product, we will take back the goods within 14 days from the date of delivery. The product must be returned in its original packaging, with all accessories and without any damage.
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If your appliance does not make steam anymore or less, it may be scaled. First, follow the classic procedure for emptying the unit:
If this still does not work, you can use white vinegar.
You just have to put it directly in the tank (1/3 white vinegar, 2/3 water), then start the device (making sure not to put any clothes near the diffusion head), and let the tank empty.
The procedure with the vinegar is identical for the home, pro and nomad ranges.
If your appliance does not make steam anymore or less, it may be scaled. First, follow the classic procedure for emptying the unit: [photo] If that doesn't solve the problem, you can use white vinegar. Fill the tank with 1/3 white vinegar and 2/3 water, turn on the device (making sure not to put any clothes near the diffuser head), and let the tank empty itself.this procedure with vinegar is identical for the home, pro and nomad ranges.
The problem is still not resolved? Please contact SteamOne or your resceller to replace the base of the device.
Try locking the trigger in the "continuous steam" position and then unlocking it. Contact SteamOne or the dealer if there is no improvement.
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