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Help Section

Comment utiliser un steamer

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Utiliser un steamer portatif

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Démarrer un steamer vertical

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Entretenir un steamer portatif

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Entretenir un steamer vertical

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How long is the warranty?

We offer a 2-year warranty on all our products, including our spare parts, the availability of which is extended to 7 years. The warranty is activated as soon as you purchase your product.

What materials can steamers be used on?

Our steamers offer a versatile and safe solution for removing wrinkles and sanitizing all types of clothing (delicate materials such as silk, cashmere and wool as well as more robust textiles such as cotton and denim). They are also ideal for refreshing your sofas, cushions, bedding, tablecloths and curtains. With the different power modes, you can easily adapt the steam flow to each material and guarantee optimal care for each type of fabric.
For example, the steamer avoids polishing suits. You can therefore save money on dry cleaning.

Can I apply the diffuser head directly to the fabric?

Yes, it is even recommended for optimal results.

There are water droplets on the diffuser head

As with any device that uses steam, there may indeed be a few droplets.
This is often due to steam not being hot enough yet.
Wait a few moments until the pipe is hot.
Check that the hose is not twisted.
Always keep your steamer in an upright position.

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